Managed IT Services Onboarding

Transitioning ongoing management of your IT infrastructure to a managed IT services provider doesn’t have to be stressful.


Tekscape is committed to providing proactive, responsive, and timely managed IT services support for our clients. We start with our comprehensive new client onboarding process designed to get your business up-and-running on our monitoring and management tools with as little disruption as possible. For over 15 years, we’ve successfully onboarded simple and complex IT infrastructure supporting multiple users including:

• Servers and Systems
• Networking
• Collaboration (Phone, Video)
• Desktop, Email and Endpoints
• Microsoft Office 365 & Azure
• Security & Disaster Recovery

As your trusted partner, Tekscape becomes your go-to-guide for technology best practices aligned with your industry and your unique business goals. Our technology solutions can help reduce operational costs, eliminate downtime and decrease overall IT spend.

Managed IT Onboarding – General Roadmap

New client onboarding for managed IT services at Tekscape includes all of the following phases:


To understand your current network and what changes need to be made, we begin a Discovery process.

During the Discovery process, our engineers work with your IT team or decision makers to identify what you have, evaluate what you need, and prioritize devices based on your business goals. From this, we can then develop a strategic plan to be executed in a timely manner.


Identify -During the discovery phase, we first identify the status of the devices in your network.


Evaluate – Then, our engineers run an assessment for updates and improvements of your system.


Prioritize – Finally, we prioritize devices as we move them to our management tool.

Next, we onboard devices to Tekscape’s single platform management tool.

Centralizing your data in one platform allows us to better monitor, detect, and prevent system outages.


This dashboard view provides easy visibility and alerts into support tickets, potential threats, and much more.


Central Dashboard -We gather your data into one simple dashboard for valuable performance insight.


Risk Management – We analyze potential risk and vulnerabilities to design preventative contingency plans.


Device Mapping – Finally, we map devices to optimize performance, security, and connectivity.Proactive Updates – Proactive improvements and recommendations ensure your technology is up-to date. 

Using the data collected, we create graphic representations of your network to see how your devices are interacting.

This becomes a roadmap for all devices and workflows that our engineers monitor and improve over time, regardless of manufacturer.

Finally, we design your Run Book, tailored to your IT infrastructure, including:



Standards &


Circuit Information

Access Strategies

Server Infrastructure

Devices & Configuration

Complete Visibility


With your run book, you will be able to see every detail of your project to help you stay organized and understand how your technology works.

Choose a managed IT service provider with a clear plan and proven results.

Reduce Risk

Our IT professionals mitigate the risk that comes with managing your own network.

ROI & Savings

Reduce time and money spent managing IT and let us do it for you. It's what we do best.


Our trusted architectures are backed by cybersecurity industry leaders like Cisco.


Detect issues ahead of time with 24/7 monitoring, alerts, and U.S. based support.

Common IT Services Onboarding Questions

No, you don’t need to have your infrastructure documented beforehand. Our team at Tekscape can assist you in documenting and understanding your current infrastructure as part of the onboarding process.

Absolutely! Tekscape specializes in providing comprehensive IT solutions and support tailored to businesses of all levels of IT expertise. Our team will work closely with you to understand your needs and provide the necessary guidance and support to manage your IT effectively.

The duration of the onboarding process can vary depending on the complexity of your infrastructure and specific requirements. However, we strive to expedite the process to ensure minimal disruption to your operations. Our team will work efficiently to onboard you as quickly as possible while ensuring all necessary steps are completed thoroughly.

Yes, Tekscape has the capability to onboard multiple locations simultaneously. Our experienced team will coordinate with you to ensure a smooth onboarding process for each location, accommodating the needs of your growing business efficiently.

Tekscape offers scalable solutions to accommodate businesses of various sizes. Whether you have a small team or a large enterprise, we can manage the IT needs of your organization effectively. Our team will work with you to determine the optimal number of users and devices to support your business operations.

We understand your concerns, and transparency is paramount in our partnership with clients. Tekscape offers flexible levels of visibility and control, allowing you to maintain oversight of your IT infrastructure while leveraging our expertise and resources. We will work closely with you to establish the appropriate level of visibility and ensure that you feel comfortable throughout the onboarding process.

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