Managed Services

With years of specialized IT industry experience and a number of renowned IT certifications, you can trust TekScape as a reliable partner in managing your IT needs. We offer simple, flexible and scalable services to monitor and manage your IT network. You will have all the tools and data needed to optimize your system and increase productivity.

Trust IT experts to manage your complex networks

Management tools

Management
Let the IT professionals mitigate the risk that comes with managing your own network so you can spend your time on what matters

ROI and Savings on IT

ROI & Savings
Time spent managing IT and downtime issues can drain a business. Reduce those costs so you can focus your efforts on the core business.

Security backed by Cisco

Security
With over a decade of IT management expertise, TekScape architects highly secure networks backed by industry leading partners like Cisco Systems and more.

24/7 Support and Reliability

Support & Reliability
TekScape uses a proactive approach to detect issues ahead of time with 24/7 monitoring, alerts and support. Response times can be tailored to your business needs and all of our support is based in the USA.

Our Approach

Discovery
1. Discovery

First, we identify the status of the devices in your network and run an assessment to give us an understanding of how to update and improve your current system.

With this information, we develop an optimized list of devices to move to our management tool in the order of importance tailored to your business.

Onboarding
2. On-Boarding

Next, we on-board those devices to TekScape's single platform management tool.

Centralizing your data in one platform allows us to better monitor, detect, and prevent system outages. It also allows for quick and easy reporting on your IT performance for insights to future decision making.

Diagrams
3. Diagrams

Using the data collected, we draw valuable information and create graphic representations of your network to give visibility into how your devices are interacting.

This becomes a roadmap for all devices and workflows that our engineers to monitor and improve over time, regardless of manufacturer.

Run Book
4. Run Book

Finally, we design your Run Book, tailored to your business's IT infrastructure and includes:

  • Diagrams
  • Standards & Conventions
  • Circuit Information
  • Access Strategies
  • Server Infrastructure
  • Devices & Configuration

Managed Service Plans

Essential

  • Reduced hourly rate (Time and materials, or project based)
  • Basic up/down monitoring of server nodes
  • System health metrics
  • Quarterly CIO-level planning and account management
  • 24/7/365 custom alerting, monitoring, and notification
  • External technical support
  • Full ticket visibility

Enhanced

  • Reduced hourly rate (Project and ongoing)
  • Monthly scheduled onsite or remote maintenance (Up to 4 hours)
  • After hour response for severity 1 incidents (Business impacting)
  • 24/7/365 SLA availability
    (Severity 1 and 2)
  • Customizable performance monitoring (HW, SW, OS)
  • Trend management and reporting
  • User device usage reports

Comprehensive

  • Additional reduced hourly rate (Project and ongoing)
  • Unlimited remote support for covered services
  • Prioritized ticket response time
  • Business hours coverage for severity 3 and 4 incidents
  • Customizable performance monitoring (HW, SW, OS)
  • Configuration backup
  • Proactive system health management

Let's Talk

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We will design your perfect IT solution

with some of our many partners
TekScape Partners